Program

** Guided tours available only in Portuguese - Simultaneous interpretation unavailable **

Venue: Hospital Israelita Albert Einstein (including shuttle service between Morumbi Unit and Jardins Advanced Unit)

Vacancies: 30

Description:
The guided tour about Continuous Process Improvement will present the Operational Program and Excellence Academy of the Sociedade Israelita Brasileira Albert Einstein. In this tour, we will address the link between the Program and the Strategic Planning, management model, project prioritization method, achieved outcomes and the mechanisms of project leader recognition as well. Additionally, we will present the structure and the services offered by the Einstein Operational Excellence Academy focused on Teaching and Advisory activities.

In the guided tour, we will present two projects by using the Lean Six Sigma methodology executed in Jardins Advanced Unit located at Av. Brasil where it will be possible to see the implemented improvement actions and the gains obtained from the initiatives.

Goals:
1. Get to know the Operational Excellence model of the Sociedade Israelita Brasileira Albert Einstein.
2. Understand the structure used for the execution of Lean Six Sigma projects.
3. Identify process improvement opportunities.
4. Tour to Jardins Advanced Unit's facilities to see the improvements implemented by Lean Six Sigma projects.

Programming:
08:00 - 08:30 │ Welcome coffee at Einstein's Morumbi Unit and opening
08:30 – 09:00 │ Transport to Einstein's Jardins Unit
09:00 – 09:10 │ Opening:Ambulatory Diagnostic Medicine Overview
09:10 – 09:20 │ Presentation: Einstein's Jardins Unit
09:20 – 09:50 │ Presentation: Operational Excellence Program
09:50 – 10:20 │ Presentation: Lean Project
10:20 – 11:00 │ Tour to the unit and understanding the actions implemented at "Islands"

** Guided tours available only in Portuguese - Simultaneous interpretation unavailable **

Venue: Hospital Israelita Albert Einstein (Morumbi Unit)

Vacancies: 60

Description:
The efficient management of the patient flow became a challenge for healthcare institutions. The adjustment of the relation between capacity and demand is essential to ensure patients receive the right care, at the right place, at the right time, all the time, promoting higher levels of safety and satisfaction. During the tour, we will present the work structure in the form of an Accelerator Program for the management of processes and results, on the operational efficiency premise. These areas enable the sharing of consolidated experiences of operational and healthcare improvements and results, where it is possible to see the practical application of technological increments, the impacts and benefits in the operational and healthcare processes.

Programming:
1. Hospitalization/ Operational Control Center
2. Pre-Hospitalization
3. Einstein's Space for Companion
4. Apartment
5. CMOA

Venue: Hospital Israelita Albert Einstein (Morumbi Unit)

Vacancies: 8

Description:
The guided tour to the Hospital Pharmacy will address the drug flow so that its dispensing is safe for our patients. As quality and safety premise, every medical prescription is assessed by the pharmaceutical professionals before the dispensing stage. The adoption of automation in the Unit Dose stage (robot) ensures the proper storage and accurate separation of the oral solids as per the prescribed dose. The handling of injectable drugs, by trained and dedicated technicians in a classified area, is a service provided by the Pharmacy that reinforces that partnership with the nursery staff by providing this team with more time to stay at the bedside to take care of the patient. In the drug administration stage, the system allows an electronic support when checking the prescribed item against the drug dispensed by the Pharmacy, by reading the electronic code each dispensing unit receives when we incorporate the item into the stock (or even when the drug is manipulated), ensuring the traceability of the used batches. The automated dispensing cabinets installed at the hospitalization units complement the Unit Dose service by keeping (upon medical prescription and validation by the pharmacist) the initial doses, the urgency doses, the "if necessary" items and also the controlled drugs available.

Goals:
1. Share experience related to the quality and safety in healthcare processes developed by the pharmacy with institutional interface
2. Show the pharmacy's physical area with tours to the areas, the facilities and drug flow
3. Understand the structure defined for application of the processes
4. Discuss critical points for the pharmacy operation

Programming:
1. Brief theoretical presentation
2. Central Receipt – Stock Policy, Planning and Purchase
3. Drug labeling with electronic code
4. General storage
5. Meeting requests for stock replenishment
6. Medical Prescription Validation
7. Preparation of injectable drugs
8. Unit Dose
9. Satellite Pharmacy and Automated Dispensers

** Guided tours available only in Portuguese - Simultaneous interpretation unavailable **

Venue: Hospital Israelita Albert Einstein (Morumbi Unit)

Vacancies: 30

Description:
The Severe Patient Unit consists of the Adult Intensive Care, Semi-Intensive Care and Coronary Units. During the guided tour, we will address the patient flow, quality and safety tools, with the purpose of providing help in the decision making and ensuring the proper healthcare in patient's ideal time, as well as strategies to prevent infections and implemented safety bundles.

Goals:
1. Provide participants with the performance of a benchmarking with reference professionals from the HIAE's Severe Patient Department.
2. Discuss the key aspects and guidelines that guide the activities of the medical professionals and multi-professional team focused on patient and collaborator quality, safety and experience, value and best outcomes.

Programming:
5^th Floor ICU
- AI in the support and decision making
- Quick Response Teams (action flows and outcomes) and urgency/emergency codes (yellow, professional and family help, hemorrhagic and Difficult Airway)
- Tools to make the communication process among professionals safer (IPASS, handover, patient transfer)
- Patient Flow at ICU
- Tele ICU
- Multi-professional Visit
- Strategies to prevent VAP
- How to create vale in ICU
- Strategies to promote medical and multi-professional education within the ICU (HCRM in practice, on-site training)
- Early Mobility

General Semi-Intensive Care
- Lift Team - OACs performance
- Strategies to prevent CAUTI
- Improvement Projects focused on the Patient Experience in interface with SPA
- Safety Triads
- Strategies to increase professionals' adherence to the Hand Hygiene process

Neurological and Coronary Semi-Intensive Care
- Blue Code (Acting flow, professionals in charge, outcomes)
- Role of the local monitoring centers and of the hospital complex (CEMOA) - Is it possible to integrate the activities for the sake of patient safety?
- Strategies to prevent laboratory-confirmed primary bloodstream infection
- Join in Work - Strategies to improve the integration and collaborative work
- High-surveillance drug administration process x Electronic medical prescription

3^rd Floor Semi-Intensive Care
- Safety huddle
- Communication of outcome indicators
- High-leadership Rounds
- What is the importance of the reversible bed units? How to get ready for contingency events?
- Conflict management flow in healthcare units

** Guided tours available only in Portuguese - Simultaneous interpretation unavailable **

Venue: Hospital Israelita Albert Einstein (Morumbi Unit)

Vacancies: 45

Description:
The purpose of the tour is to show the patient flow and understand the quality and safety mechanisms, involving the early detection of warning signs and immediate actions. The tour will start at the delivery ward, where we the emergency care of pregnant and puerperal women starts as well. At this time, and aiming at reducing risks, we will show care prioritization tools and emergency flow. During the care, we will explain the selection process and physician training for conduction and interpretation of the key examinations that ensure patient long-term safety. We will show the main tools to control mother's and baby's well-being during the labor stage, with the purpose of reducing delivery-related anoxia and facilitating the vaginal delivery, enabling a safe delivery. Data on postpartum decompensation will show the criticality of this period so that to give importance to the implementation and functioning of safety scales, such as OMEWS. Likewise, we will show the development and implementation of the intensive care selection criteria for pregnant women and follow-up of the same, particularly considering the diversity of the clinical staff, in order to keep the protocol care. Upon the process-inherent complications, we will explain the key tools used to mitigate mother-baby damage.

Programming:
- Group Meeting
- Delivery Unit
1. The Emergency Care
• Reception – admission process and risk classification
• Obstetric triages – ultrasound flow and filling of electronic medical record; triages of pregnant women with obstetric and clinical complaints
• Observation – Eligible cases, control, monitoring center, MEU Einstein application and code meeting.
2. Labor and delivery
• Visit to the labor room – elements to help labor and delivery (music therapy, chromotherapy, ball, stool, bars, bathtub, etc). Demonstration of the hemorrhage and fetal protocol, discharge criteria, baby bath, transportation, Huggies system.
• Visit to the obstetric ward – safety processes: gas counting of gauzes, compresses, materials, time out, discharge criteria, displays, scheduling policy, transportation and Huggies system.
- Neonatal ICU
1. Visit to beds – criteria for hospitalization and discharge, visits and parents room.
2. Hypothermia protocol – criteria and related data.
- Maternity
1. UCEO (Special Obstetric Care Unit) – hospitalization and discharge criteria, OMEWS tool and conduct.
2. Visit to the maternity beds – OMEWS tool in puerperal women, breastfeeding support, discharge guidance and phototherapy (flow chart, cut levels).
- CMOA

Venue: WTC Events Center

Vacancies: 1.000

Summary:
We are living an era of an innovative disruption that is transforming the healthcare system. The cost escalation driven by several factors, such as aging, chronic disease prevalence, patient profile changes and factors related to the efficiency of management and predominance of the current models of pay per volume (Fee-for-Volume) have driven this need of transformation to a system that expands its focus beyond the hospital, by offering new models that pay according to the obtained results, including primary care and guarantees related to the provided care (Fee-for-Value).

In the Value-Based Health Care (VBHC) session, we will have the opportunity to discuss with national and international experts the VBHC fundamental concepts and, through cases, how the Value Agenda has been implemented in the world and in Latin America, in addition to discussing future perspectives with the main stakeholders in the healthcare chain.

09:00 - 09:30

Challenges and prospects for implementing Value-Based Healthcare

09:30 - 10:00

Value-based healthcare as a strategic pillar of Hospital Israelita Albert Einstein

10:00 - 10:40

Health technologies introduction in light of Value-Based Healthcare

10:40 - 11:00

Coffee break

11:00 - 12:00

Moving towards the value-based healthcare: The American Navy case

12:00 - 12:30

Value-based healthcare in Latin America

12:30 - 13:30

Satellite Symposium
For a more sustainable healthcare system: Learn about concrete examples of value-based models successfully applied in Latin America

13:30 - 14:00

Break

14:00 - 14:45

Keynotes: Lessons learned from the implementation of value-based healthcare

14:45 - 15:30

VBHC in practice: Concrete cases in chronic diseases

15:30 - 16:00

Coffee break

16:00 - 18:00

Panel: Stakeholders' perspectives in Brazil and Latin America

18:00 - 18:15

Closing

** Mini-course available only in Portuguese - Simultaneous interpretation unavailable **

Venue: Hospital Israelita Albert Einstein (Morumbi Unit)

Vacancies: 180

08:30 - 09:15

Registration

09:15 - 09:30

Opening

09:30 - 10:00

Telemedicine: Broadening Access to Health

10:00 - 11:30

Telemedicine as a strategy in PROADI: Results and obstacles

11:30 - 13:00

Break

13:00 - 14:30

Artificial intelligence and decision support system

14:30 - 16:00

Hot Topics in Telehealth

Virtual emergency assistance

Going further in addressing mental health

Telehealth regulations

Resistance in teleassistance

16:00 - 16:30

Coffee break

16:30 - 17:30

Telemedicine generating value in health

TELEICU: Value vector for large-scale intensive care

Primary Care Platforms

** Mini-course available only in Portuguese - Simultaneous interpretation unavailable **

Venue: Hospital Israelita Albert Einstein (Morumbi Unit)

Vacancies: 40

Summary:
Healthcare institutions need to improve the operational efficiency of their processes in order to ensure an environment that is safe and proper to the healthcare practice, optimize the use of human and financial resources, improve service quality, as well as patient's satisfaction.
The Lean Six Sigma methodology is dedicated to the continuous improvement of processes and enables to structure problem solving and achieve better results, such as the reduction of patient stay time at the Emergency Care Unit, increase the turn of the Surgical Ward operating rooms, for instance.
The mini-course will present the key concepts and tools of the Lean Six Sigma methodology so that the participant can have a general view of the DMAIC stages, by the practical application of the methodology to a case at Einstein's Realistic Simulation Center.

08:00 - 08:40

Warm-up

08:40 - 09:20

Realistic Simulation Center – Emergency Care Unit Case (1^st round)

09:20 - 10:00

Operational excellence in healthcare

10:00 - 10:30

Coffee break

10:30 - 12:00

Introduction to the Lean Six Sigma methodology (definition)

12:00 - 13:00

Lunch break

13:00 - 15:00

Lean Six Sigma (measurement, analysis, improvement and control) – Practical exercises

15:00 - 15:30

Coffee break

15:30 - 16:00

Realistic Simulation Center – Emergency Care Unit Case (2nd round)

16:00 - 17:00

Closing

** Mini-course available only in Portuguese - Simultaneous interpretation unavailable **

Venue: Hospital Israelita Albert Einstein (Unidade Paulista)

Vacancies: 60

Summary:
The effective and lasting improvement requires the effort and commitment of qualified individuals able to work with improvement science methods and tools. This mini-course will provide participants with guidance on how to apply the Improvement Model, including conceptual charts and practical skills to conduct changes in their organizations. This experience is structured in three modules, around the three questions of the Improvement Model. After the completion of the mini-course, participants will know hot to answer these fundamental questions to make a successful improvement effort.

1. What are we trying to do?
2. How will we know if a change is an improvement?
3. What changes can we make whose results will be an improvement?

08:00 - 09:00

Registration

09:00 - 09:30

Introduction, IHI Overview and the Health Quality and Safety Movement

09:30 - 10:00

History of worldwide quality improvement methods

10:00 - 10:15

Coffee break

10:15 - 11:15

IHI Improvement Model Overview

11:15 - 12:15

The practical improvement specialist

12:15 - 13:15

Break

13:15 - 14:15

The practical improvement specialist

14:15 - 15:15

PDSA Cycles: The Learning Engine for Improvement

15:15 - 16:15

Measurement for Improvement: Trend and Control Charts with Excel and SPC

16:15 - 17:15

Where and how to start? Improvement Projects

** Mini-course available only in Portuguese - Simultaneous interpretation unavailable **

Venue: Hospital Israelita Albert Einstein (Unidade Paulista)

Vacancies: 50

Summary:
Psychology is defined as the science of human mind and behavior, particularly as a function of awareness, feelings or motivation. The definition of change is to cause modification or transform. Together, the psychology of change is the science and the art of the human behavior related to the transformation. The IHI's Psychology of Change Chart is an approach to develop and keep the improvement efforts together with directly or indirectly involved people – collaborators of our healthcare systems, patients and families, community members, lawmakers and others. The chart emphasizes the inherent value of every individual, regardless of their identity or position within an organization. It also recognizes the importance that every person affected by the improvement identifies ways to significantly contribute to the solution. Upon the completion of the mini-course, participants will deeply know the five dimensions of the psychology of change.

1. Release the intrinsic motivation: Touching intrinsic motivation sources encourages individuals and people to commit to the action
2. Change with people in co-design: Those who are more affected by the change have a greater interest in designing a new system in a significant and feasible way for them.
3. Co-produce an authentic relationship: Change is co-production when people question, listen to, see and commit to each other
4. Distribute the power: People can contribute with their unique value to bring change when power is shared
5. Adjust in action: Acting can be an encouraging experience for people to learn and repeat to be effective

08:00 - 09:00

Registration

09:00 - 09:20

Reflection on current challenges

09:20 - 09:30

Division of Challenges

09:30 - 10:10

Introduction to the Psychology of Change Framework

10:10 - 10:25

Coffee break

10:25 - 12:00

How to use the Practice Guide (Meetings 1-1, honest and open questions, stakeholder mapping)

12:00 - 13:00

Co-design with patients and families: Emotional Mapping

13:00 - 14:30

Break

14:30 - 16:00

Live action - Troubleshooting using participant tools and scenarios / Live coaching

16:00 - 17:30

World Café: Practical examples of using the methodology

17:30 - 18:00

Relational strategy planning for your complex group problem

** Mini-course available only in Portuguese - Simultaneous interpretation unavailable **

Venue: Hospital Israelita Albert Einstein (Morumbi Unit)

Vacancies: 25

Summary:
Design Thinking is a human-centered approach to complex problem-solving and innovation, which is based on a set of methodologies to integrate people's needs, technology possibilities and requirements for business success.

It considers different perspectives, complementary points of view, explores new contexts and looks at all the contradictory aspects of the problem.

1. Empathy: Presentation Innovation Einstein / Team Building / Definition of Themes / Immersion Techniques
2. Definition: Techniques of identification of the needs / Understanding and definition of the problem
3. Ideation and Prototyping: Brainstorming / Prototyping and Validation
4. Implementation: Business model / Pitch

** Mini-course available only in Portuguese - Simultaneous interpretation unavailable **

Venue: Hospital Israelita Albert Einstein (Paulista Unit)

Vacancies: 40

Target audience:
• Multiprofessional team
• Professionals from healthcare companies (hospitals, clinics, health plan operators) who are data-driven, or wish to disseminate such a culture
• Professionals who seek to demystify concepts of Big Data, Analytics and Artificial Intelligence, understanding how to solve practical challenges of adopting technology
• Professionals who seek to understand the process of Data Science and how they can contribute to the transformation of Health through data

Summary:
This is a course designed for health professionals who are interested in learning about Big Data and Artificial Intelligence, and know their main applications and trends in Healthcare companies. The themes will be treated through lectures and discussions of Albert Einstein Hospital cases. The content demystifies concepts and introduces the use of knowledge in real life, focusing on understanding processes and how to collaborate with initiatives in themes, generating better results in multidisciplinary teams.

1. Development of analytical / statistical thinking
2. Definition of data, variables and data types
3. Concepts of Artificial Intelligence
4. Artificial Intelligence Potential: where to apply, where not to apply
5. Data Science Pipeline
6. Need Statement: identifying requirements and challenges of the problem
7. Modeling the problem
8. Data Governance, Quality and Security

** Mini-course available only in Portuguese - Simultaneous interpretation unavailable **

Venue:Hospital Israelita Albert Einstein (Paulista Unit)

Vacancies: 25

Summary:
The mini-course aims at the development of risk management in organizations, being the integration of Corporate Risks and Assistance Risks (clinical and non-clinical). The theme will be approached with infusion of concepts, case discussions and practical activities. The application and implementation of Integrated Risk Management aims to develop improvements in the health system with prevention of unnecessary harm to people, environment, reputation, legal and processes.

1. Concepts and taxonomies
2. Tools
3. Critical analysis of risk and reflexes in adverse events
4. Indicators
5. Change Management
6. Institutional Reporting

10:30 - 11:15

Public-private partnership to improve patient safety at large scale

11:15 - 12:00

Reducing maternal mortality in Latin America

12:00 - 12:30

Prevention of Venous Thromboembolism in Maternity

10:30 - 11:15

Patient voice

11:15 - 12:00

The second victim phenomenon. Coping with the impact of serious adverse events on front-line healthcare professionals

12:00 - 12:30

Optimization of surgical patient recovery

10:30 - 11:15

Population health management as a driver to build value-based healthcare models

11:15 - 12:00

Overuse, overdiagnosis and over treatment as a source of wast. How to avoid them at system level.

12:00 - 12:30

To be confirmed

10:30 - 11:15

Networking

11:15 - 12:00

Planetree session

12:00 - 12:30

Networking

12:30 - 13:00

Break

13:00 - 14:00

Beyond Mindfulness

14:00 - 14:45

Human factors as a framework and roadmap to promote safety in healthcare

14:45 - 15:30

The human side of safety

15:30 - 16:00

Break

16:00 - 16:45

Shared learning across industries

16:45 - 17:15

Introduction to vascular access management

14:00 - 14:45

Patient experience programs

14:45 - 15:30

Creative tools to improve the wellbeing of the heathcare workforce

15:30 - 16:00

Break

16:00 - 16:45

What matters to you & joy in work

16:45 - 17:15

Patient safety in the age of immunotherapy

14:00 - 14:45

Value-based healthcare mythbusters

14:45 - 15:30

Quality, safety, patient experience and new payment models. Right incentives are the answer?

15:30 - 16:00

Break

16:00 - 16:45

Building value through reduction in variability and management of clinical practice

16:45 - 17:15

Clinical staff engagement and front line profesionals, creating value in health transformation

14:00 - 14:45

Networking

14:45 - 15:30

Parto Adequado Program

15:30 - 16:00

Break

16:00 - 16:45

Open School Session - Patient Safety in Universities

16:45 - 17:15

Learning about Open School and the Recover Hope Campaign

10:30 - 11:15

Patient and provider safety as one

11:15 - 12:00

The pathway to becoming a high reliability healthcare organization

12:00 - 12:30

Patient Safety Antimicrobial Use Management Program

10:30 - 11:15

New ways to improve engagement and and patient activation througt digital tools

11:15 - 12:00

Involving patient and family to improve care experience

12:00 - 12:30

Magnet Journey and its contribution to patient and staff member experience

10:30 - 11:15

Building value in healthcare through digital transformation

11:15 - 12:00

Bright spot in primary care systems in Latin America

12:00 - 12:30

The importance of hospitals in vaccinating adults and the elderly

10:30 - 11:15

Nursing Now Nightingale 2020 Challenge

11:15 - 12:00

A drop of Einstein for each Brazilian / Transformation in Latin American Health

12:00 - 12:30

Networking

14:00 - 14:45

Oral poster presentation

14:45 - 15:30

Diagnostic error and clinical decision support systems

15:30 - 16:00

Break

16:00 - 16:45

Building a safer tomorrow – Using measurement and predictive analytics to prevent harm

14:00 - 14:45

New ways to improve mental health

14:45 - 15:30

Oral poster presentation

15:30 - 16:00

Break

16:00 - 16:45

Humanizing care and co-design with patients and families

14:00 - 14:45

Telemedicine - Adding value by improving access to care

14:45 - 15:30

Value-based healthcare in Latin America

15:30 - 16:00

Break

16:00 - 16:45

Oral poster presentation

14:00 - 14:45

Networking

14:45 - 16:00

Adequacy of assistance for populational diversity

16:00 - 16:45

Meeting with experts and fellows / Expert Community Launch / Joining the community